Privacy Policy – Copenhagen Services ApS

1. Data Controller

Copenhagen Services ApS
Sølyst Allé, 2660 Brøndby Strand, Denmark
CVR: 36266627 · SE-nr: 45300943
Email: [email protected]
Phone / WhatsApp: +45 27 19 01 18

2. Purpose of Data Processing

We collect and process your personal data for the following purposes:

• To handle bookings and transport services (legal basis: performance of contract, GDPR Art. 6(1)(b))
• To respond to inquiries and provide customer service
• For marketing and communication, with your explicit consent
• For security, fraud prevention, and service improvement
• To meet legal obligations, e.g., accounting and tax laws (Art. 6(1)(c))

3. Categories of Personal Data

We collect the following personal data:

When you visit our website:

• IP address, browser type, device, general location, cookies, session activity

When you fill out our booking or contact forms:

• Full name
• Email address
• Phone number
• Pickup and drop-off addresses
• Date, time, vehicle selection
• Number of passengers and luggage
• Custom notes (e.g., flight number)

Payment information is processed securely via third-party providers (not stored on our servers).

4. Legal Basis for Processing

We rely on the following legal grounds:

• Consent: for optional cookies and marketing communications – can be withdrawn anytime
• Contract: when processing bookings or service requests
• Legal obligation: for financial, accounting, and record-keeping purposes
• Legitimate interests: for analytics, security, and operational efficiency – without infringing your rights

5. Cookies and Tracking

Our website uses cookies:

• Necessary cookies: to run the website (no consent required)
• Analytics cookies: to understand site usage (require consent)
• Marketing cookies: to improve advertising (require explicit opt-in)

You can manage your cookie preferences at any time through our cookie banner settings.

6. Sharing of Personal Data

We may share your data with:

• Service providers: IT hosting (Emiratron), support, payment processors, transport partners
• Regulatory authorities, if required by law
• Outside the EU/EEA: Only where adequate safeguards (e.g., Standard Contractual Clauses) are in place

We do not sell or rent your personal data to third parties.

7. Data Retention

We retain your personal data only as long as necessary:

• Booking and service data: up to 5 years (per accounting law)
• Contact form/inquiry data: up to 2 years
• Marketing consent: until withdrawn
• Analytics data: typically up to 24 months

We regularly review and delete data that is no longer needed.

8. Your Rights

Under the EU GDPR and the Danish Data Protection Act, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw your consent at any time

To exercise your rights, contact:
📧 [email protected]

You can also lodge a complaint with the Danish Data Protection Agency (Datatilsynet):
📍 Kronprinsessegade 12, 1306 Copenhagen K
🌐 www.datatilsynet.dk

9. Data Security

We implement industry-standard technical and organizational measures to protect your data:

• SSL encryption (HTTPS)
• Firewalls and access restrictions
• Staff confidentiality and training
• GDPR policies and access control

If a data breach occurs, we will notify affected individuals and authorities as required within 72 hours.

10. Automated Decision-Making

We do not use automated decision-making or profiling that has a legal or significant impact. Any personalization (e.g., for marketing) is only done with your consent.

11. Children’s Data

Our services are intended for users aged 18 and over. We do not knowingly collect data from children. If such data is discovered, it will be deleted immediately.

12. Changes to this Privacy Policy

We may update this Privacy Policy to reflect legal, technical, or business developments. The current version will always be available on our website.

Last updated: June 25, 2025
Effective date: June 25, 2025

13. Contact Us

If you have any questions about this policy or your data:

📧 [email protected]
📞 +45 27 19 01 18
🏠 Sølyst Allé, 2660 Brøndby Strand, Denmark

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© 2025 Copenhagen Services ApS – All rights reserved.